Privacy Policy

This Privacy Policy explains how Home Solutions Hub LLC, doing business as Oasis Pro ("Home Solutions Hub," "Oasis Pro," "we," "us," or "our"), collects, uses, discloses, and protects information when you visit https://homesolutions.design, use our Oasis Pro tools, request a demo, start a trial, interact with our chat or lead forms, or otherwise communicate with us.

Oasis Pro is a website conversion, lead qualification, AI visualization, estimate, proposal, CRM integration, and follow-up platform for pool, backyard, outdoor living, and home improvement businesses. Our tools may be embedded on our customers' websites so homeowners can interact with planning tools, generate conceptual design previews, request information, and connect with the relevant business.

This Privacy Policy applies to information we collect on our own website and through Oasis Pro services we operate. If you use an Oasis Pro tool on one of our customers' websites, that customer may also have its own privacy policy that applies to its use of your information.

Information We Collect

We may collect the following categories of information:

• Contact information, such as name, business name, email address, phone number, mailing address, and other information you provide when you request a demo, start a trial, contact us, or submit a form.
• Homeowner project information, such as property address, backyard or project preferences, selected features, budget range, timeline, uploaded images, consultation requests, and other information submitted through an Oasis Pro experience.
• Account and business information, such as company details, billing details, CRM preferences, integration settings, brand assets, and user account information.
• Communications information, such as messages, support requests, chat transcripts, call details, email interactions, SMS consent records, opt-out records, and related metadata.
• Usage and device information, such as IP address, browser type, device type, pages viewed, session activity, referring pages, timestamps, and interactions with our website or tools.
• Cookies and tracking information, such as analytics identifiers and similar technologies used to understand site performance, improve user experience, and measure engagement.

How We Use Information

We use information to:

• Provide, operate, maintain, and improve our website and Oasis Pro services.
• Generate conceptual backyard visualizations, planning experiences, preliminary estimates, proposals, and lead qualification data.
• Respond to inquiries, schedule demos, provide support, process trial requests, and communicate with customers and prospects.
• Deliver lead information, engagement data, project preferences, and consultation requests to the relevant Oasis Pro customer when a homeowner uses an embedded Oasis Pro experience.
• Send service-related communications, including support messages, account updates, onboarding information, reminders, and operational notices.
• Send marketing or promotional communications when permitted by law and when required consent has been obtained.
• Integrate with customer relationship management systems, email platforms, messaging providers, payment providers, analytics tools, hosting providers, AI service providers, and other service providers used to deliver the services.
• Monitor, secure, debug, and protect our website, services, users, and business.
• Comply with legal, regulatory, carrier, telecommunications, tax, accounting, security, and contractual obligations.

SMS and Mobile Messaging Privacy

If you provide your mobile phone number and opt in to receive text messages from Home Solutions Hub LLC or Oasis Pro, we may send customer care, support, transactional, appointment, lead follow-up, service, or promotional messages depending on the consent you provided.

Message frequency varies. Message and data rates may apply. Consent to receive marketing or promotional text messages is not a condition of purchase. You may opt out at any time by replying STOP. You may reply HELP for help.

We do not sell or rent mobile phone numbers or SMS consent. We do not share mobile opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes. We may share mobile phone numbers and messaging-related information with service providers who help us deliver, manage, secure, and support messaging, but only as needed for those services and subject to appropriate restrictions.

If you opt out of SMS messages, we will use reasonable efforts to process your request promptly. We may send one final message confirming your opt-out. After that, we will not send additional SMS messages unless you provide renewed consent or unless another legally permitted basis applies.

How We Share Information

We may share information with:

• Oasis Pro customers, when a homeowner uses an Oasis Pro experience embedded on or connected to that customer's website, so the customer can respond to the homeowner's inquiry or consultation request.
• Service providers and processors that help us host, operate, secure, analyze, support, and improve our website and services, including cloud hosting, database, AI, analytics, CRM, email, SMS, payment, customer support, and integration providers.
• Business and integration partners at your direction or as needed to provide requested services, such as CRM integrations or workflow automations.
• Professional advisors, such as attorneys, accountants, auditors, insurers, and consultants.
• Legal, regulatory, carrier, or law enforcement authorities when required by law, regulation, subpoena, court order, carrier requirement, or to protect rights, safety, and security.
• Successors or prospective successors in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not sell personal information in the traditional sense. We also do not sell or share mobile opt-in consent for third-party marketing.

AI-Generated Content and Third-Party Processing

Some Oasis Pro features use AI, mapping, image, analytics, hosting, communications, and cloud infrastructure providers to generate conceptual visualizations, planning experiences, estimates, and related outputs. Information submitted through these tools may be processed by those providers only as needed to provide, secure, maintain, and improve the requested services, subject to contractual and technical safeguards where applicable.

AI-generated renderings, visualizations, estimates, and related outputs are conceptual and may not reflect final project feasibility, engineering, code requirements, material availability, pricing, or construction outcomes.

Cookies and Analytics

We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, measure engagement, and understand how users interact with our services. You can usually adjust cookie settings through your browser. Some features may not work properly if cookies are disabled.

Data Retention

We retain information for as long as reasonably necessary to provide the services, maintain business records, support customers, comply with legal and carrier requirements, resolve disputes, enforce agreements, and protect our rights. SMS consent and opt-out records may be retained as needed to demonstrate compliance.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

Depending on your relationship with us and applicable law, you may be able to:

• Request access to, correction of, or deletion of certain personal information.
• Opt out of marketing emails by using the unsubscribe link in the email.
• Opt out of SMS messages by replying STOP.
• Contact us to update account, contact, or communication preferences.

To make a privacy request, contact us using the information below.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

State and International Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable law. We will honor applicable rights requests as required by law. If you are submitting information through an Oasis Pro experience on one of our customers' websites, we may direct certain requests to that customer when it controls how the information is used.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website or services after an update means the updated policy applies to your future use.

Contact Us

Home Solutions Hub LLC
Website: https://homesolutions.design
Email: legal@homesolutions.design
Phone: +1 818-274-1912
Mailing Address: 424 E Central Blvd, Suite 307, Orlando, FL 32801, United States